Privacy Policy

Last modified: May 17, 2023

1. Introduction

1.1. Purpose of Privacy Policy

This Privacy Policy ("Policy") is designed to inform you about the types of information that Dot Product AI, Inc ("DP", "we," "us," or "our") collects, uses, shares, and stores when you access or use our Gista product, a chat service for our clients on a SaaS subscription basis. The Policy also describes your rights and choices regarding the information we collect and how we protect your privacy.

1.2. Acceptance of Privacy Policy

By accessing or using Gista, you agree to be bound by this Policy. If you do not agree with the terms of this Policy, please do not access or use Gista. This Policy is applicable to all Users, including Admin Users, End Users, and Other Users (collectively referred to as "Users").

1.3. Modifications to Privacy Policy

We reserve the right to modify this Policy at any time. We will notify Users of any significant changes to the Policy by posting a notice on our website, sending an email, or through other appropriate communication channels. Your continued use of Gista following any modifications to the Policy constitutes your acceptance of the updated Policy.

1.4. Applicable Data Protection Legislation

DP, based in Delaware, US, is committed to complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legislation. Our commitment extends to providing Gista services globally while ensuring that we meet the data protection requirements of the jurisdictions in which we operate.

2. Information Collection and Use

2.1. Types of Information Collected

We collect various types of information from our Users to provide and improve Gista services. The information we collect includes:

2.1.1. Personal Information

Personal information refers to any information that can be used to identify an individual, such as name, email address, phone number, payment information, and other relevant details provided by Users during registration or subscription processes.

2.1.2. Usage Information

We collect information about how Users interact with Gista, including the features they use, the frequency and duration of their usage, and other related statistics.

2.1.3. Device Information

We collect information about the devices Users access Gista from, including device type, operating system, browser type, IP address, and other relevant device identifiers.

2.2. Purposes of Information Collection

We collect and use the information for various purposes, including:

2.2.1. Providing and Improving Gista

We use the collected information to provide Gista services, process transactions, and improve the functionality and performance of our product.

2.2.2. Personalization and Analytics

We analyze usage data to understand User preferences and behavior, which helps us personalize the Gista experience and improve the overall quality of our services.

2.2.3. Communication and Customer Support

We use the collected information to communicate with Users about important updates, promotions, and to provide customer support.

2.2.4. Legal and Regulatory Compliance

We may use the collected information to comply with legal and regulatory requirements, as well as to protect our rights and the rights of our Users.

3. Information Sharing and Disclosure

We may share your information with third parties under certain circumstances, as described below:

3.1. Service Providers and Third Parties

We may share your information with third-party service providers, such as payment processors, hosting providers, and other vendors that assist us in providing and improving Gista services. We may also share your information with third parties, such as OpenAI, to access their APIs and enhance our product features. These third parties are required to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

3.2. Business Transfers and Corporate Transactions

In the event of a merger, acquisition, or other corporate transactions, we may share your information with the acquiring or merging entity, provided that they agree to comply with the terms of this Privacy Policy.

3.3. Legal Requirements and Law Enforcement

We may disclose your information if required by law, in response to a court order or subpoena, or if we believe in good faith that such disclosure is necessary to protect our rights, the rights of our Users, or the public's safety.

3.4. Consent-Based Sharing

We may share your information with other parties with your consent or at your direction. For example, we may share anonymized or aggregated data with third parties for research purposes or to improve our services, provided that such data cannot be used to identify individual Users.

4. Data Retention and Deletion

4.1. Data Retention Period

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including providing and improving Gista services, complying with legal and regulatory obligations, and resolving disputes. When we no longer need your information for these purposes, we will delete or anonymize it in accordance with applicable laws and our internal data retention policies.

4.2. Data Deletion Requests

Users have the right to request the deletion of their personal information held by us. To submit a data deletion request, Users can contact our support team or follow the instructions provided within the Gista application. We will respond to data deletion requests in a timely manner and in accordance with applicable data protection laws.

4.3. Data Deletion Procedures

Upon receiving a data deletion request, we will securely delete or anonymize the requested personal information, unless there are legal or regulatory reasons for retaining it. In such cases, we will inform the User of the reasons for retaining the information and the expected duration of retention.

5. Data Security

5.1. Security Measures

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.

5.2. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected Users and relevant data protection authorities as required by applicable laws.

5.3. User Responsibility for Account Security

Users are responsible for maintaining the security of their Gista account credentials, including their usernames and passwords. We encourage Users to choose strong passwords, periodically update them, and avoid sharing them with others. If a User suspects unauthorized access to their account, they should notify us immediately.

6. International Data Transfers

6.1. Cross-Border Data Transfers

As a global service provider, we may transfer your information across borders to provide and improve Gista services. When transferring your information across borders, we implement appropriate safeguards to protect your information and ensure that it remains subject to the same level of protection as under your local data protection laws.

6.2. Compliance with Data Protection Laws

We are committed to complying with all applicable data protection laws and regulations, including GDPR, CCPA, and other relevant legislation, when transferring your information across borders. We will ensure that any third parties we share your information with are also compliant with these laws and regulations, and that appropriate safeguards are in place to protect your information during cross-border transfers.

7. User Rights and Choices

7.1. Access and Update Personal Information

Users have the right to access, review, and update their personal information held by us. To access or update your personal information, please log in to your Gista account or contact our support team for assistance.

7.2. Opt-Out of Marketing Communications

Users may opt-out of receiving marketing communications from us at any time by following the "unsubscribe" instructions included in the communications or by contacting our support team.

7.3. Data Portability

Users have the right to request a copy of their personal information in a structured, commonly used, and machine-readable format. To submit a data portability request, please contact our support team.

7.4. Right to Object and Restrict Processing

Users have the right to object to the processing of their personal information in certain circumstances, such as for direct marketing purposes, and to request that we restrict the processing of their personal information. To exercise these rights, please contact our support team.

7.5. Right to Erasure (Right to be Forgotten)

Users have the right to request the erasure of their personal information held by us, subject to certain exceptions provided by applicable data protection laws. To submit a request for erasure, please contact our support team.

8. Children's Privacy

8.1. Age Restrictions

Gista is not intended for use by individuals under the age of 16, or the age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will promptly delete such information from our records.

8.2. Parental Consent and Control

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact our support team. We will work with you to address your concerns and, if necessary, remove any personal information we have collected from your child.

9. Third-Party Links and Services

9.1. External Websites and Services

Our Gista service may contain links to external websites and services that are not operated by us. We are not responsible for the content, privacy policies, or practices of these external websites and services. Users are encouraged to review the privacy policies of any external websites and services they visit.

9.2. Third-Party Privacy Policies

Our Privacy Policy does not cover the information practices of third parties, such as OpenAI, with whom we may share your information. We encourage Users to review the privacy policies of these third parties to understand their information practices and the protections they provide.

10. Contact Information and Data Protection Officer

10.1. Inquiries and Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, our data collection and processing practices, or if you believe that we have not complied with this Privacy Policy, please contact our support team. We will investigate and attempt to resolve any complaints and disputes regarding our privacy practices.

10.2. Data Protection Officer Contact Information

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection efforts and ensuring our compliance with applicable data protection laws and regulations. If you have any concerns or questions about our privacy practices or your rights under this Privacy Policy, you may contact our DPO at [DPO Email Address].

11. Changes to This Privacy Policy

11.1. Notification of Changes

We reserve the right to update or modify this Privacy Policy at any time. We will notify Users of any significant changes to the Privacy Policy by posting a notice on our website, sending an email, or through other appropriate communication channels.

11.2. Continued Use of Gista

Your continued use of Gista following any updates or modifications to the Privacy Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with the terms of the updated Privacy Policy, you should discontinue your use of Gista.